Consistent Posture
Whether you're on our sportsbook lobby, live casino tables, or slot rooms, the same privacy rules apply to your account, payment method, and betting history.
LEGAL REFERENCE
Your Privacy, Our Commitment
At hokikafe, protecting your personal data and payment information is foundational to how we operate. This policy outlines exactly what we collect, how we use it, and the...
Data ProtectionPayment SecurityAccount PrivacyQRIS & E-WalletTransparency
Privacy Policy Overview
hokikafe operates in supported regions across Indonesia where local law permits. We collect account information (name, email, phone, address), transaction history, and device data to operate your account, process withdrawals via DANA, OVO, GoPay and QRIS, prevent fraud, and comply with regional regulations. Your data is encrypted, stored securely, and never sold to third parties. We retain information for as long as
your account is active, plus the period required by law. You can request access, correction, or deletion of your personal data by contacting our support team.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions & Support
Email Support
Reach our privacy team at [email protected] with any data concerns, access requests, or questions about how we handle your personal information and payment records.
Live Chat
Open a real-time conversation within your hokikafe account dashboard to discuss privacy settings, data retention, or account deletion requests with our support staff.
Data Request Form
Submit a formal Subject Access Request or data erasure form directly through your account settings to initiate an official privacy inquiry process.
TRUST MARKERS
Privacy & Security Standards
Encryption Protocol
All data in transit uses TLS 1.2+ encryption. Your account credentials, payment details, and transaction history are protected by industry-standard...
Payment Data Isolation
DANA, OVO, GoPay and QRIS payment tokens are stored separately from your login credentials. We never retain full card or...
Regular Audits
Our infrastructure undergoes quarterly security audits to verify encryption, access controls, and compliance with Indonesia's data protection frameworks.
No Third-Party Sales
We never sell, trade, or lease your personal information. Marketing communications are opt-in only and tied exclusively to your hokikafe...
Fraud Detection
We monitor account activity patterns and payment anomalies to catch suspicious behaviour early. Your data helps us protect your account...
Compliance Ready
Our policy aligns with Indonesia's Personal Data Protection Law and regional gambling regulations. We maintain detailed logs for regulatory review...
BENCHMARKED
Our Policy Across All Pages
Single Account, One Policy
Your hokikafe login covers all games and markets. We don't fragment your data across separate platforms; it all sits under one unified privacy framework.
Mobile & Desktop Aligned
Privacy protections are identical whether you access hokikafe on phone or desktop. Device type doesn't change how we handle or secure your information.
DANA, OVO, GoPay, QRIS Coverage
Payment method choice doesn't affect privacy standards. All e-wallet and QRIS transactions receive the same encryption and fraud-prevention measures.
Withdrawal & Deposit Symmetry
We apply identical data-protection rules to money going in and money going out. Deposits and withdrawals both trigger the same identity and security checks.
Live Updates
When this privacy policy changes, we notify you via email and in-account messaging. You can view the updated version any time from your account settings.
International & Local Compliance
hokikafe maintains separate privacy postures for supported regions. Your data handling reflects local Indonesian law where you've registered your account.
What Shapes Our Privacy Approach
Account Ownership
You own all rights to the data in your hokikafe profile. We're the custodian, not the owner. You can request reports of everything we store about you at any time.
Minimal Collection
We only ask for information necessary to verify your identity, process payments via DANA, OVO, GoPay or QRIS, and keep your account secure. No unnecessary fields.
Transparent Processing
Every time we use your data — whether for account login, fraud checks, or payment reconciliation — the reason is clear and tied to operating your account.
Right to Delete
Once your hokikafe account is closed and any withdrawal period has elapsed, you can request permanent deletion of all personal data we hold about you.
No Hidden Tracking
We don't sell your browsing data to ad networks or use it for behavioural profiling beyond what's needed to run the platform and detect fraud.
Breach Notification
If a security incident compromises your data, we notify you and relevant authorities within 72 hours, as required by Indonesian data protection law.
Privacy & Data Protection FAQs
We collect your full name, email address, phone number, date of birth, residential address, and government ID for identity verification. Payment account holders also provide bank or e-wallet details linked to DANA, OVO, GoPay or QRIS for deposits and withdrawals.
We use your data to maintain your account, process payments, confirm withdrawal eligibility, detect fraud, enforce terms of service, comply with local law, and send account notifications. We never use it for marketing without your explicit opt-in consent.
Payment tokens for DANA, OVO, GoPay and QRIS are tokenised and stored in secure, isolated vaults. We never store full card numbers, wallet credentials, or banking details. Your payment provider retains the actual credentials.
Yes. Contact [email protected] or use the Data Request form in your account settings. We'll provide a complete digital copy of your personal information, transaction history, and device logs within 30 days.
After account closure, we retain essential transaction and identity records for seven years to meet gambling and tax regulations in supported regions. You can request deletion of non-essential data after the mandatory retention window expires.
We share data only with payment processors (DANA, OVO, GoPay, QRIS), law enforcement when legally required, and fraud-prevention services. We never sell or lease your personal data to marketers, brokers, or other commercial entities.
We review and update this policy annually or when regulations change. Significant updates trigger in-account notification and email alerts. You can view the revision history from your account settings dashboard.